Frequently asked questions

Sign in to the Customer Portal, choose the service, pick a provider or let the system choose, check the price and complete the payment. Then follow your request under “My requests”.

Yes. The price shown includes VAT, and its full breakdown is shown before you pay.

Your request is held for 30 minutes to complete the payment. If the payment is not completed in time, the request expires and you can create a new one.

You can cancel the request before the provider starts working on it. If you have paid, the full amount goes back to your wallet at once; from the wallet page you can send what you paid by card back to the same card within 5 days.

We ask you to confirm you received the service or to report a problem. If you take no action, the request is confirmed automatically after a set time.

If no provider is available for the service, we tell you before you pay, and you can try again later.

Once the service is completed, the simplified tax invoice appears on the request page, where you can view and print it.

A balance in your account that receives refunds and any promotional credit; you can use it to pay when requesting a service.